Who we are
At Vertex Digital Media, we aim to deliver every project with professionalism and transparency. By using our services, you agree to the following terms:
Payment & Refund Policy
- All payments made to the agency are non-refundable.
- Work begins only after receiving the agreed advance payment.
- Any additional features or changes requested after project confirmation may involve extra charges.
Client Cooperation
- Clients must actively cooperate with our team during the project — especially for website design, content approval, and marketing materials
- Delays in providing required information, approvals, or resources may affect project timelines.
- The agency will not be responsible for delays caused by lack of client response or incomplete inputs.
Image & Content Responsibility
- For website or social media projects, clients must provide their own images, videos, and content.
- If the client chooses to use any third-party images or content, they must ensure it is copyright-free or properly licensed.
The agency is not responsible for any legal issues, copyright claims, or disputes that arise from using unlicensed or copyrighted materials provided by the client.
Intellectual Property
- Once full payment is made, the final design and content will belong to the client.
- These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Privacy & Confidentiality
- All client data and project details are kept strictly confidential and used only for the purpose of service delivery.
- We do not sell, trade, or rent clients’ personal information to any third parties.
Communication & Support
- Official communication should be done through email or WhatsApp to maintain clarity and project record.
- Support is available during business hours (e.g., Mon–Sat, 10 AM–6.00 PM).
- The agency will not be responsible for delayed replies outside working hours or holidays.
Summary
If you include these points, your agency’s Terms & Conditions will be legally strong, transparent, and professional — protecting you from refund issues, misuse of content, delays, or copyright trouble.